Returns Procedure

Returns Authorisation

Before returning any item please email cs@videocardshop.co.uk , with the part number, order number it was purchased on and the reason for return, these can be found by logging in to your account and viewing your order history. We will then email you a returns authorisation number along with details on where to send your return. We will only accept return requests via email or post, and not over the telephone. Please note that we reserve the right to refuse any return which does not include a returns authorisation number.

Packing the item

Wrap the item securely and include the original invoice along with a copy of your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.

Returning an Unwanted Item

You may return any unopened item within 7 days of receiving it, for a full refund, less any postage paid. We will refund your card once we have received and processed the item.

• You are responsible for all shipping costs incurred in returning the item to us.
• We will only refund delivery costs if the return is a result of our error.
• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

Returning a Faulty or Damaged Item

You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item.

Duplicate or incorrect item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.